Task Responsibilities:
Sales Channel Management
• Monitor quoting and booking activities via internal systems, the customer portal, and API channels using provided tools (
• Promote digital sales channels and align customer needs with Digital Sales.
• Implement the In-house Sales work process.
• Address irregularities and fluctuations in sales activity in coordination with the Country Manager and the Team.
• Propose activity improvements in collaboration with Sales Managers and Country Managers.
• Report non-market reflective pricing across all channels.
Team Management
• Set competitive KPIs for the team and conduct regular performance reviews.
• Lead daily briefings to outline short-term sales strategies and pro-active targets.
• Coordinate ad hoc sales strategies and make regular adjustments as needed.
• Enhance the team’s knowledge in data analytics for day-to-day operations.
• Monitor booking processes and ensure timely updates.
• Continuously improve work processes for greater efficiency.
• Promote Cargolux’s values and act as a role model for the team.
• Safeguard company assets and ensure compliance with all procedures.
• Train staff and manage administrative tasks.
• Support the department head with training and administrative responsibilities.
Cross-Divisional Collaboration
• Foster collaboration with other departments to enhance communication.
• Hold regular meetings with Sales Management to exchange ideas, strategies, and insights on customer behavior.
• Liaise with the accounting team to ensure proper invoicing and address any challenges.
• Serve as the primary contact for all freight transport inquiries.
• Collaborate regularly with the Route Management Team on short-term sales strategies and provide feedback on market dynamics.
Customer Service Excellence
• Ensure timely and professional delivery of quotes to customers.
• Follow up on customer inquiries and resolve escalations.
• Implement a proactive approach to short-term sales hunting.
• Redirect customers to appropriate sales channels to optimize team efficiency and promote digital bookings.