Team Lead – IT Support (f/m/d)

• Provide leadership to our IT support team, ensuring a safe, conducive, and productive work environment. 
• Foster the personal and professional development of team members through effective team development strategies. 
• Plan and cultivate a high-performing team proficient in various areas of IT support. 
• Oversee day-to-day operations to maintain an efficient working environment. 
• Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement. 
• Stay updated on the latest technology trends and innovations, and proactively challenge existing practices. 

• Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity. 
• Demonstrated proficiency in people management and leadership. 
• Strong technical expertise in computer systems, networks, and software. 
• Proven track record of effectively leading and motivating teams in dynamic environments.
• Exceptional problem-solving, communication, and interpersonal skills. 
• Fluent in English; proficiency in German is advantageous. 

• Become part of the IT revolution - we are a small but rapidly growing team in Berlin and Munich with big ambitions - and witness how we build a startup from the ground up to become the leading IT operating system in Europe. 
• Attractive compensation package, including a virtual share package (VSOP). 
• High responsibility and ownership from day one. 
• Benefits: public transportation ticket or Urban Sports Club, Corporate Benefits. 
• Well-equipped offices in Munich and Berlin. 

 
We are looking forward to receiving your application! 
Your deeploi Team  

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.